Inspect your components carefully (especially your frame and rims) for damage as soon as you open the box. The boxes we use to ship our bicycles are double-walled corrugated cardboard to meet UPS shipping specifications. Bikes are carefully packed with foam padding.

In the extremely rare case that you do find damage to any part of your bicycle:

1. Do not assemble the bike.
2. Save all packaging.
3. Email photos of the damaged parts and damaged box to us immediately.
4. We will send a UPS driver to pick up the damaged package.
5. We will have a bike in perfect condition to you as soon as possible.

 

Exchange Policy

Because we are a custom bike company and do not have pre-built bikes available, we are not able to accommodate exchanges for complete bicycles.

Return Policy

We truly hope you love your Line 3 Bike. If something is not quite right, just let us know. If we can fix the problem, we will. If you’re still not satisfied, you can return the bike within 30 days of delivery.

Due to the custom nature of every bike, we will deduct a $300 fee for restocking of parts, credit card processing, and administration costs. Any off-menu or special order components are not refundable. We do our best to process refunds within 5 business days of restocking. You are responsible for any/all return shipping and packing charges. We strongly recommend you have the bike professionally packed for shipment at your local bike shop as any shipping damage will be deducted from your refund.

Returns after 30 days of bicycle delivery will not be accepted.

Cancellation Policy

We understand that life can get in the way of best-laid plans. If you need to cancel an order let us know as soon as possible and we’ll initiate a refund. If we have already begun the sourcing for your custom bike (normally between 48hrs – 7 days) we will deduct a $100 re-stocking fee. Any off-menu or any special order components are not refundable. We do our best to process refunds within 72 business hours.